Delivery, Returns, Refunds, Cancellations

REFUND AND CANCELLATIONS POLICY

  • A 100% refund will be made only in the event of a cancellation within 3 days of signing the initial contract. All sales are final. A project may be split into monthly payments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable.
  • We do not offer any refund for services already delivered, started, or any other miscellaneous charges which are non-recoverable for Agency. No payment will be refunded once an initial draft is provided. There are no partial refunds for projects mid-way through a milestone phase.
  • There are no refunds or credits of any kind for Search Engine Optimization (SEO), Pay-Per-Click (PPC), Social Media Marketing (SMM), Cold Email Marketing, or any other third-party online marketing service even if a fee was paid in advance. After a payment is made, there are no exceptions to our refund policy.
  • Web design and development demand extensive resources and incur internal expenses. Therefore once a payment or deposit is made, it is non-refundable. Payment for hosting is non-refundable.
  • We do not offer refunds on deposits or payments for projects that are abandoned or lay dormant for more than 30 days. If you signed up for our services but did not make use of them, then you are still entitled to pay us.

All billing cycles for agreed services will continue until The Client Organization sends a cancellation notice in writing. Read Cancellation Policy above.

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Delivery and returns

SHIPPING POLICY

hedestrategic.com is committed to excellence, and the full satisfaction of our customers.

hedestrategic.com proudly offers shipping services. Be assured we are doing everything in our

power to get your order to you as soon as possible. Please consider any holidays that might impact

delivery times.hedestrategic.com also offers same day dispatch.

  1. SHIPPING

All orders for our products are processed and shipped out in 4-10 business days. Orders are not

shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders,

shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there

will be a significant delay in the shipment of your order, we will contact you via email.

  1. WRONG ADDRESS DISCLAIMER

It is the responsibility of the customers to make sure that the shipping address entered is correct.

We do our best to speed up processing and shipping time, so there is always a small window to

correct an incorrect shipping address. Please contact us immediately if you believe you have

provided an incorrect shipping address.

  1. UNDELIVERABLE ORDERS

Orders that are returned to us as undeliverable because of incorrect shipping information are

subject to a restocking fee to be determined by us.

  1. LOST/STOLEN PACKAGES

hedestrategic.com is not responsible for lost or stolen packages. If your tracking information states

that your package was delivered to your address and you have not received it, please report to the

local authorities.

  1. RETURN REQUEST DAYS

hedestrategic.com allows you to return its item (s) within a period of 10 days. Kindly be advised that

the item (s) should be returned unopened and unused.

  1. OUT OF STOCK ITEM PROCESS

In case of out-of-stock, hedestrategic.com Wait for all items to be in stock before dispatching

  1. IMPORT DUTY AND TAXES

When working with hedestrategic.com, you have the following options when it comes to taxes as well and import taxes: customer will need to settle fees when arriving in destination country

  1. ACCEPTANCE

By accessing our site and placing an order you have willingly accepted the terms of this Shipping

Policy.

  1. CONTACT INFORMATION

In the event you have any questions or comments please reach us via the following contacts:

Email – info@hedestrategic.com